Today Blizzard has released the new Starcraft 2: Heart of the Swarm featuring the zergling campaign, but there are already several installation problems for many players. Here are the solutions for you:
The progress bar is moving extremely slowly / is stuck at 0%. What to do?
This may be a display problem, meaning the game is installing but it's only not showing. Before trying the other solutions below, please wait one hour for the optimisation to finish. If it still doesn't work, try the installation solutions for Starcraft 2: Heart of the Swarm below.
Deleting your Battle.net-Tools folder
1. Close all Blizzard programs (like the launcher, installer, or the agent)
To close the agent:
1a. Press Ctrl + Shift + Esc to bring up the task manager.
1b. Select the processes tab.
1c. Click the agent.exe process and click on end process.
2. Display your hidden folder by clicking on:
Start -> Control Panel -> Appearance and Personalization -> Folder Options -> Click the view tab -> Select "Show hidden files, folders, and drives" -> Click apply and Ok
3. Open:
Windows XP: C:\Documents and Settings\All Users\Application Data\
Windows Vista/7: C:\ProgramData\
4. Delete the "Battle.net" folder and restart the game by clicking on its normal shortcut or launcher.
Running the launcher as administrator
1. Right-click on the program icon and select "Properties".
2. Select the "Compatibility" tab in the window that appeared.
3. Click on "Change settings for all users"
4. Now check the box to run this program as administrator
5. Click apply and ok
Disable you anti-virus software
1. Right-click the icon of your security software in the taskbar in the bottom right-hand corner.
2. Click on "Close"
Disable the "Read-only" settings of the game
1. Open the game installation directory (mostly C:\Programs\ )
2. Right-Click on "Properties"
3. Uncheck "Read-Only" and "Hidden"
4. Check the "Apply changes to this folder, subfolders and files"
5. Click Ok.
Source: https://eu.battle.net/support/en/article/patch-optimisation-issues
This may be a display problem, meaning the game is installing but it's only not showing. Before trying the other solutions below, please wait one hour for the optimisation to finish. If it still doesn't work, try the installation solutions for Starcraft 2: Heart of the Swarm below.
Deleting your Battle.net-Tools folder
1. Close all Blizzard programs (like the launcher, installer, or the agent)
To close the agent:
1a. Press Ctrl + Shift + Esc to bring up the task manager.
1b. Select the processes tab.
1c. Click the agent.exe process and click on end process.
2. Display your hidden folder by clicking on:
Start -> Control Panel -> Appearance and Personalization -> Folder Options -> Click the view tab -> Select "Show hidden files, folders, and drives" -> Click apply and Ok
3. Open:
Windows XP: C:\Documents and Settings\All Users\Application Data\
Windows Vista/7: C:\ProgramData\
4. Delete the "Battle.net" folder and restart the game by clicking on its normal shortcut or launcher.
Running the launcher as administrator
1. Right-click on the program icon and select "Properties".
2. Select the "Compatibility" tab in the window that appeared.
3. Click on "Change settings for all users"
4. Now check the box to run this program as administrator
5. Click apply and ok
Disable you anti-virus software
1. Right-click the icon of your security software in the taskbar in the bottom right-hand corner.
2. Click on "Close"
Disable the "Read-only" settings of the game
1. Open the game installation directory (mostly C:\Programs\ )
2. Right-Click on "Properties"
3. Uncheck "Read-Only" and "Hidden"
4. Check the "Apply changes to this folder, subfolders and files"
5. Click Ok.
Source: https://eu.battle.net/support/en/article/patch-optimisation-issues
1 Kommentare:
Win 7
C:\ProgramData\Battle.net
C:\ProgramData\Blizzard Entertaiment
delete this folders before installation !!!
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